​Last updated: October 3, 2026

 

​​This No-Refund and No-Exchange Policy applies to all event tickets, reservations, services, and other purchases made through the Noor Venturous website (“we,” “us,” or “our”). By completing a purchase, the purchaser acknowledges that they have reviewed and accepted this policy.​​

 

1. All Sales Are Final

 

Except where expressly stated in this policy or required by applicable law, all purchases are final. Tickets, service fees, deposits, booking fees, processing fees, and other payments are non-refundable and cannot be exchanged or credited toward a future purchase.

 

​Before completing payment, purchasers are responsible for reviewing and confirming all order details, including the event or service selected, date, time, venue, ticket quantity, attendee information, and total purchase price.

 

​​2. Event Tickets

 

​Event tickets are non-refundable, non-exchangeable, and non-transferable unless otherwise authorized by us in writing.

 

​Refunds, exchanges, credits, or replacements will not be provided because of:

Failure or inability to attend;

Scheduling conflicts;

Illness or other personal circumstances;

Travel delays, transportation problems, weather conditions, or parking difficulties;

Late arrival or refusal of admission resulting from the purchaser’s conduct;

Failure to review the event date, time, venue, language, age recommendation, accessibility information, or other published event details;

Accidental purchases or purchasing an incorrect date, time, or number of tickets;

Dissatisfaction with seating when seating arrangements were disclosed or tickets were sold as general admission;

Changes to the cast, performers, program, running time, or production elements that do not constitute cancellation of the event; or

Lost, deleted, damaged, or inaccessible tickets when the purchaser did not contact us for assistance before the event.

 

​​3. Electronic Ticket Delivery

 

Tickets are delivered electronically, normally by email or as a downloadable PDF. The purchaser is responsible for providing a complete and accurate email address, checking spam or junk folders, downloading the ticket, and bringing a readable digital or printed copy to the event.

 

​Failure to locate, download, open, or present a ticket does not entitle the purchaser to a refund. Purchasers who do not receive their tickets should contact us promptly and before the event begins.

 

​Each ticket contains a unique admission code and may be used only once. The first valid scan or presentation will be accepted. Copies, duplicate presentations, altered tickets, unauthorized transfers, or tickets obtained through unauthorized resale may be refused or cancelled without refund.

 

​​4. Event Cancellation

 

​If we cancel an event and do not reschedule it, the purchaser will be entitled to the remedy announced by us and any refund required by applicable law.

 

​Unless otherwise required by law, any approved refund will be limited to the amount paid directly to us for the affected ticket. We are not responsible for transportation, accommodation, meals, parking, childcare, lost wages, or other incidental or consequential expenses connected with attending or planning to attend the event.

 

​Refunds, when applicable, will ordinarily be issued to the original payment method. Processing times may vary depending on the purchaser’s bank or payment provider.

 

​​5. Postponed or Rescheduled Events

 

​If an event is postponed or rescheduled, the original ticket will normally remain valid for the new date. A postponement, rescheduling, change of venue within the same general geographic area, reasonable adjustment to the start time, or modification to the cast or program does not automatically entitle the purchaser to a refund.

 

​If we choose to offer a refund, exchange, or credit for a postponed or rescheduled event, the request must be submitted within the period stated in our announcement. Requests received after the stated deadline will not be accepted.

​

Nothing in this section limits any rights that cannot legally be waived.​​

 

6. Admission and Late Arrival

 

​Admission remains subject to the venue’s rules, capacity restrictions, safety requirements, and the lawful instructions of event or venue personnel.

 

​Latecomers may be admitted only at an appropriate break in the performance or may be refused admission if late seating would disrupt the production. Late arrival, missed admission, removal for misconduct, or failure to comply with venue policies does not qualify for a refund.

 

​​7. Services, Bookings, and Deposits

 

​Payments made for services, consultations, creative work, production services, reservations, or other bookings are non-refundable once the booking has been confirmed, time has been reserved, preparation has begun, or work has been performed.

 

​Deposits and booking fees compensate us for scheduling, preparation, administrative work, and the loss of the opportunity to accept other work. Unless otherwise stated in a written agreement, deposits and booking fees are non-refundable.

 

​Once a service has started, the purchaser remains responsible for the agreed payment. If we are unable to provide a purchased service, we may, as appropriate and subject to applicable law:

Reschedule the service;

Provide a reasonably comparable alternative;

Issue a credit; or

Refund the amount paid for the portion of the service that was not provided.

​

Any service-specific written agreement will control if its refund or cancellation terms differ from this general policy.

​

​​8. Customer Cancellations

 

​Cancelling a booking, reservation, or service does not automatically create a right to a refund. Any cancellation or rescheduling accommodation offered by us is discretionary unless a written agreement or applicable law provides otherwise.

 

When rescheduling is permitted, additional fees may apply to cover administrative costs, price differences, or work already completed.

 

​​9. Duplicate or Incorrect Charges

 

​If you believe you were charged more than once for the same purchase, charged an incorrect amount, or billed for a transaction you did not authorize, contact us promptly at [noorventurous@gmail.com]. Please provide the purchaser’s name, order number, transaction date, and a description of the issue.

 

​We will investigate legitimate billing errors and correct any verified mistake. This section does not limit any rights provided by applicable law or by the purchaser’s bank or payment-card issuer.

 

​​10. Payment Disputes and Chargebacks

 

​Purchasers are encouraged to contact us before initiating a payment dispute or chargeback so that we have a reasonable opportunity to investigate and resolve the matter.

 

​When responding to a payment dispute, we may provide the bank, card issuer, payment processor, or other appropriate party with relevant transaction records, including the order confirmation, proof of ticket delivery, event details, attendance or ticket-scan records, communications with the purchaser, and evidence showing acceptance of this policy.

 

​Submitting a chargeback does not, by itself, change the terms of this policy or establish that a refund is owed. Nothing in this policy prevents a purchaser from exercising any dispute rights that cannot lawfully be waived.

 

​​11. Legal Rights

 

​This policy does not exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived. If any portion of this policy conflicts with applicable law, the applicable law will prevail, and the remaining provisions will continue to apply to the fullest extent permitted.

 

​​12. Contact Information

 

​Questions regarding tickets, services, cancellations, billing, or this policy should be directed to:

 

​Noor Venturous

Email: [noorventurous@gmail.com]
Website: https://www.noorventurous.com

 

Please include your full name, order number, event or service purchased, transaction date, and a clear description of your request.